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FAQs

Where can I purchase llIVIA products from?

llIVIA products can be purchased directly through our website liviabeaute.com

Where are you shipping from and how long will it take to arrive?

We ship our products from Brisbane, Australia. We will send you a confirmation email with a tracking number once your order is shipped. Please allow 1-2 business days for handling time, then add the applicable postage time, depending on your shipping selection:

Brisbane Metro & Ipswich: Same day or next day delivery.

Other Shipping in Australia: 2-4 Business days. Please note, Perth can take up to 10 business days.

International shipping: 7-12 Business days (approximately).

What is your Return and Refund Policy?

Due to health and safety reasons we do not offer returns or refunds right now. We only offer returns/refunds in the instance that you have received the wrong item or a faulty item, so please choose wisely. If you believe you have been sent the wrong product or believe a llIVIA product is faulty then please retain all packaging and contact us at orders@lliviabeaute.com so we can assist you.

Are your products cruelty free?

Girlll they sure are. We are against animal cruelty so all of our products are cruelty free. If you have any questions about our products you are welcome to contact us at support@lliviabeaute.com

How are your 3D Mink Lashes cruelty free?

Good question Babe. To make our 3D Mink Lashes we collect the hair from Minks when they are brushes. No harm whatsoever comes to any animals in the process of making our lashes. 

Need more help? 

If you have additional questions then please feel free to contact us here for customer queries or at support@lliviabeaute.com for other queries. We are here for you 24/7 so if there's something you would like to know, we're here for you and we'll get back to you ASAP.  

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